FAQ
Shipment:
1. What shipping options do you offer?
We offer various shipping options that can be tailored to your individual needs. This includes national and international deliveries via standard shipping or express shipping. Our standard partner is DHL or DHL Express and every package is insured.
2. How long does it take for my order to ship?
Order processing time varies depending on product and availability. However, we typically aim to ship orders within 5-7 business days of receiving payment. However, the delivery time may be slightly longer for customized or special products. We will be happy to inform you about the expected shipping time of your order.
3. Do you also deliver internationally? Yes, we deliver our automation technology internationally. Our company has experience in shipping to various countries worldwide. Please note that depending on the destination country, specific customs and import regulations may apply, which you as a customer must observe.
4. How much are the shipping costs?The shipping costs vary depending on the delivery address and the shipping service chosen. We strive to make shipping costs as transparent as possible and provide you with clear information about the shipping costs incurred during the ordering process.
Contact:
1. How can I contact your company?You can contact us in several ways. Use our contact form on our website to leave us a message. Alternatively, you can reach us by email: info@hdautomatisierung.deor by phone +491715640004. Our contact details can be found on the contact page of our website.
2. How quickly will I receive a response to my inquiry?We strive to respond to your inquiries as quickly as possible. You will usually receive a response from our team within 1-2 working days. However, more complex requests or technical questions may take a little more time.
3. Do you also offer personal advice? Yes, we offer personal advice and support. Our experts are available to discuss your specific requirements and suggest the best automation solutions for your business.
4. Can I make an appointment for a consultation? Yes, you are welcome to make an appointment for a personal consultation. Contact us by email or telephone to arrange an appointment. Please indicate your preferred time and the topic of your consultation.
Sales tax:
1. Do you offer net or gross prices? Our prices are generally given as net prices. The so-called reverse charge regulation usually applies to B2B customers within the EU. This means that the sales tax is paid by the customer in his home country.
2. How does the reverse charge regulation work?With the reverse charge regulation, the customer is responsible for the sales tax. As a B2B customer in an EU country, you must pay VAT in accordance with the applicable tax regulations in your country by reporting the VAT in your own advance VAT return.
3. Does the reverse charge regulation also apply to customers outside the EU? No, the reverse charge regulation only applies to B2B customers within the European Union. Customers outside the EU can usually make net purchases without having to pay sales tax.
4. Do I need a sales tax identification number (VAT ID number)? B2B customers within the EU need a valid sales tax identification number (VAT ID number) for tax-free purchases. Please make sure your VAT number is correct. is stored in the system before the order is completed in order to benefit from the reverse charge regulation.
5. What payment methods do you accept?We accept various payment methods including bank transfer, credit card and PayPal. Simply select the payment option that is most convenient for you during the ordering process.
Please note that the answers to the VAT questions are general information only and depend on the applicable tax regulations in your country. If you have any tax questions, we recommend that you contact a tax advisor or tax authority to obtain accurate information tailored to your situation.